Account

Sikka allows you to pay the bills through the following ways:

1. Sikka Fibernet app (Download from Playstore/App Store for iOS)

   1. Open the Sikka App

   2. Click on Pay Bill
      

   3. The App will automatically fill the amount to be paid

   4. Click on Proceed
      

   5. Choose from a list of available Payment Methods
      

   6. Authorise the payment

2. Log on to https://myaccount.sikkanet.com/loginpage.aspx with your registered Mobile number

   1. Go to My Accounts -> Pay Bills
      

   2. Go through the bill amount and click “Proceed”
      

Please note: We DO NOT have cheque / cash pickup option

You can change your password with the below simple steps on the Sikka Fibernet website and mobile app:

1. On the Sikka Fibernet website:

   1. Go to https://myaccount.sikkanet.com/loginpage.aspx

   2. Log into the portal with an OTP based sign in

   3. Click "Change password"

   4. Fill in the relevant information and click on "submit".

   5. This action will change your password immediately.

2. On the Sikka Fibernet app:

   1. Download the app from play-store and log in to your Sikka Fibernet app.

   2. Click on the account section from the top menu.

   3. Scroll down to the bottom and select “Change password”

   4. Accept the alert and change password.

   5. Enter a new password and confirm.

Please note: Changing your login password will require you to reconfigure the password setting on the router to enable a login. Click to know the router configuration process. It is recommended that you change your password the first time you log in, and also keep changing it periodically to keep your account secure

For your convenience we have multiple channels through which you can raise tickets.

1. On the website:

   1. You will find the Chatbot option to the bottom right of the website screen

   2. Our automated chatbot will assist you in addressing your queries.

   3. As part of the authentication process, account number and validate through an OTP

   4. You may use free text and type your query

   5. For certain queries, the bot will assist you with basic troubleshooting steps and then assist in creating a ticket if your problem is still not resolved

   6. For queries such as shifting and transfer of ownership, you will be redirected to another link to complete the process.

   ** We suggest that you follow the step-by-step instructions on the chatbot /link for the fastest resolution

2. On the Sikka Fibernet app:

   1. Click on Support button under the quick links at the bottom of the screen.

   2. Click on Need Help, followed by Sikka Broadband

   3. Select the option “Facing Problem with my connection”

   4. Select the most relevant-choice from the list available

   5. Follow the step-by-step instructions to self-troubleshoot the issue or raise a ticket in case the issue persists.

3. On the Portal Page:

   1. Click on Sikka Us button shown in the Top menu of the Screen.

   2. Our automated chatbot will assist you in addressing your queries.

   3. As part of the authentication process, you will have to provide your registered mobile number or 12 digit account number and validate through an OTP...

   4. You may use free text and type your query

   5. For certain queries, the bot will assist you with basic troubleshooting steps and then assist in creating a ticket if your problem is still not resolved

   6. For queries such as shifting and transfer of ownership, you will be redirected to another link to complete the process.

   ** We suggest that you follow the step-by-step instructions on the chatbot /link for the fastest resolution

4. On Whatsapp – 8574412345:

   1. Kindly Save the number 8574412345 on your Phone as the Sikka Whatsapp number

   2. Remember to transact on whatsapp using the registered mobile number only

   3. Our Whatsapp channel will assist you to raise complaints with minimal clicks

   4. Simply enter the chat and initiate a conversation by sending a text: For ex: “Hi”

   5. You will receive multiple options and you can select the one most relevant to your issue

   6. Accordingly, you will receive responses via whatsapp to carry out basic troubleshooting. If issue does not get resolved, you will be assisted in creating a ticket

In case your issue still persists or complaints not resolved, You can also contact us our Customer care number 85744 12345 and raise a ticket

You can check your data usage, plan details, account details and even manage your account on your Sikka Fibernet mobile app.

1. Download the Sikka Fibernet app from Play Store and log in to your Sikka Fibernet app.

2. Click on ‘home’ from the top menu bar.

3. You can view the data available on your internet plan and the consumption made till date.

4. In case you’ve exhausted the data limit as per your plan, you can purchase additional data with FlexyBytes+ offered by Sikka Fibernet via the Shop option on the app.

(Note – A session which starts before 11:59 PM on the last day of a given month and ends on the next day, is considered in the usage of the day when the sessions which have started. However for billing purposes, the live usage in your session as at 12:00AM on the last day of the month is considered for the billing of this particular month). We currently display your usage records along with the Session start and end time, IP address allocated for a particular session and also the MAC ID of the PC/Laptop/Router from which you may have logged in

If the usage on my account is incorrect,

The usage information provided to you on the My Account Page of myaccount.sikkanet.com, is accurate to the last kilobyte. This usage is captured and displayed by the world's most advanced equipment from leading vendors and has been tested and certified by competent authorities. If you still feel there is an incorrect usage mapped to your account, please raise a ticket via the Support section on the app.

Your Sikka invoice is due for payment before the due date. This date is informed to via various modes as well as mentioned on your bill.

Any payment posted to your Sikka account after due date is liable to attract a late fee. By ensuring that you make your payment before the due date you can avoid being levied a late fee.

To ensure you do not miss any payment due dates, You can opt for Standing instruction / Auto debit during you next payment (available with credit card only) to enable on-time payment.

All auto pay action will be executed on 10th of the month from your bank account.

Visit our website/portal/app and select pay bill option and follow the below steps:

1. Enter user name and select wallet Credit card.

2. Before submitting the transaction, you will see a check box to enable auto debit.

3. Enable this check box available on the bottom of the page for "standing instruction."

4. Proceed with the transaction.

5. After successful completion of the payment, the card details will be saved for future auto debit.

6. Every month, the auto debit will be attempted between 8th to 10th of the month.

Please maintain sufficient balance during this period to enable seamless flow of the transaction.

You can change your password with the below simple steps on the Sikka Fibernet website and mobile app:

1. On the Sikka Fibernet website:

   1. Go to

   2. Log into the portal with an OTP based sign in

   3. Click "Change password"

   4. Fill in the relevant information and click on "submit".

   5. This action will change your password immediately.

2. On the Sikka Fibernet app:

   1. Download the app from play-store and log in to your Sikka Fibernet app.

   2. Click on the account section from the top menu.

   3. Scroll down to the bottom and select “Change password”

   4. Accept the alert and change password.

   5. Enter a new password and confirm.

Please note: Changing your login password will require you to reconfigure the password setting on the router to enable a login. Click to know the router configuration process. It is recommended that you change your password the first time you log in, and also keep changing it periodically to keep your account secure.

You can change your password with the below simple steps :

1. On the Sikka Fibernet website:

   1. Go to https://myaccount.sikkanet.com/loginpage.aspx

   2. Click "Change password"

   3. Fill in the relevant information and click on "submit".

      
      

      Please note:

      • Changing your login password will require you to reconfigure the password setting on the router to enable a login.

      • Click here to know the router configuration process.

      • It is recommended that you change your password the first time you log in, and also keep changing it periodically for better security of your account.

2. On the Sikka Fibernet app:

   1. Download the app from playstore and log in to your Sikka Fibernet app.

   2. Click on the account section from the top menu.

   3. Scroll down to the bottom and select “Change password”

   4. Accept the alert and change password.

   5. Enter a new password and confirm.

Account number is a unique 12 digit number assigned for your Sikka Fibernet connection.

This also works as Login ID for your Selfcare Portal for some of our Customers.

You will find the Account number and User ID on the top left corner of your Statement of Account/ Invoice.

1. Mobile App:

   1. Please Enter your Registered Mobile Number.

   2. Send OTP and you will receive an OTP confirmation on your Registered Mobile Number.

   3. After logging into the App , on Top left  you will see 3 options Account , Home , Social

   4. Click on Account.

   5. Scroll down to the bottom of the screen, you will find option >> View Broadband Plan >> Expand to see the Account Number and User ID.

2. myaccount.sikkanet.com (other network)

   1. Enter your registered mobile number

   2. After OTP authentication on the page you can view a message as “You are logged in as xxxxxxxxxxxx User ID “

   3. Alternately you can Go to My accounts section to see the details.

   4. Select the sub menu My package to view the Account number and User ID.

** If you login from your Home Sikka network, OTP verification is not required

Change of name is not allowed as per Telecom regulatory authority of India (TRAI) guidelines. Customers are required to submit the KYC under new application for change of ownership. The process will also take care of transferring any credit balance from the old account to the new account.

1. Charges are applicable for transfer of ownership which will be prompted to you as part of the process on the link

2. Download Sikka Fibernet APP from playstore and log in to APP.

3. Click on support button under quick links at the bottom of the screen

4. Click Need help followed by Sikka Broadband, you will see multiple options please select Account & plan related queries, under that you select “Change account owner name”, the link will ask you for a confirmation to proceed

5. You will be redirected to a new link

6. Please read the Terms of services and scroll down

7. Confirm to terms and conditions by verifying with OTP (OTP will be sent to Registered mobile number)

8. Enter Transferee (new customer) details, First name, last name, Mobile number, Email id and Date of Birth

9. Please upload selfie (plain background) of new customer or upload passport size photo from gallery and click on Next

10. Please provide signature of new customer and click on next

11. Document for proof of identity, please upload copy of front and back of the document (you can choose from the list) and verify with OTP (OTP will be sent to the new customer mobile number)

12. New connection application will be created & proof of Address/POI and e-CAF is created.

13. Customer to share no objection from Transferor & transferee to accept ownership for clearing outstanding if any.

14. Please note that before creation of new account the existing account will get disconnected. (Transition period will be approx. 24 Hrs.)

15. You shall receive a call back from our team to complete the procedure

16. The entire process would usually take up to 72 hours after the documents are verified.

 

Our network runs on world class equipment from various Global Telecom Giants. The de-facto global standard today is the Portal Based Web Login Mechanism. This is the New Global Standard and we are amongst the first to offer this in India. This service runs on highly secure and reliable Ericsson equipment and a few of the advantages are listed below:

• Portal Based Login helps you to better manage your account. Your data usage, package info etc. is visible to you every time you login, which helps you to control your costs better.

• Portal Based Login, provides a more secure connection between your computer and our Network Centre.

• By Logging in every time you use the service, you ensure that there is no misuse of your connection, which can easily happen in case of "always on internet connections" provided by other service providers.

• Web Self Care option available to you on the portal, allows you to manage your services, view your invoices, make payments through a payment gateways, update your personal contact info, register service requests, etc.

• Login to with your User ID/ Registered Mobile Number

• Click on My Account on the top right of the screen.

• On the Left side of the screen select the sub menu "GST UPDATE "

• Select the state

• Enter the GST number

• Upload the GST Certificate by using " BROWSE " option.

• Confirm by clicking on "Proceed"

• The GST details which is uploaded will reflect on your next Invoice.

** Please note that we will not be able to generate back dated Invoices.

For a seamless internet experience, it is recommended that you upgrade your operating system immediately. Please ensure:

• Windows XP is upgraded to Latest Service Pack (available through Windows Update or on www.microsoft.com).
• Windows Vista is upgraded to Latest Service Pack (available through Windows Update or on www.microsoft.com).
• Antivirus security to be reduced from 'high' to 'medium' so that Genuine Network Traffic does not get blocked.
• The power save mode of your laptop is not configured to "disable" or "disconnect the LAN card while working on battery."
• Use only original operating system software.

If the problem still persists, please check the following:

• The operating software (Windows XP or Vista or Windows 8, 8.1 or 10) is not corrupted.
• RPC services on the Windows XP, Vista, 8, 8.1 or 10 are not corrupted.

Please complete a few troubleshooting steps by clicking here

In case you have completed each of the steps in the above link already and you still think your speed is below the plan speed, please reach out to us at 85744 12345. You can also raise a ticket via the Support section on the Sikka App.

• Connect the Sikka cable to the input jack on the Wi-Fi router.
• You are required to configure the router as per the specifications of the make and model. Use this link to configure your router.
• Your Sikka user id and password will be have to be saved on the router configuration page.
• Also, you will need to also give a router identifier name (SSID) and a router login password (SSID Pwd).

• Go to /web/blr/home
• Enter your username and password and click to log in.
• Once you are logged in, you can carry on surfing as you would normally do. Once you are finished with your internet usage, you can log out on .