Payment Faq

SIKKA allows you to pay the bills through the following ways:

1. SIKKA Fibernet app (Download from Playstore/App Store for iOS)

   1. Open the SIKKA App

   2. Click on Pay Bill
      

   3. The App will automatically fill the amount to be paid

   4. Click on Proceed
      

   5. Choose from a list of available Payment Methods
      

   6. Authorise the payment

2. Log on to https://myaccount.sikkanet.com/loginpage.aspx with your registered Mobile number

   1. Go to My Accounts -> Pay Bills
      

   2. Go through the bill amount and click “Proceed”
      

Please note: We DO NOT have cheque / cash pickup option

Registration for Standing Instruction takes place via the customer app

• User has to click on checkbox for Standing Instruction and then complete the payment process

• Customer can opt for Standing instructions for Credit card & Debit card payment mode only

• Hyd subscribers can opt for standing instructions till the 10th of every month

• Rest of India subscribers can opt for standing instructions till the 15th of every month

Yes, we do provide our customers with an option to put their SIKKA connection on temporary hold for billing, for a minimum period of 1 month to a maximum of 3 months. This is called Safe custody. Safe custody requires minimum charges to be paid so that we block the port to reconnect you You are required to inform us your request at least 7 days in advance for our team to action on the same.

• Your statement of account is emailed to you periodically. Click here to view your statement of account.
• You can also view your invoice on the mobile app.

The features allow you to send the invoice to your email id as a PDF document for your perusal.

Please refer to the video here https://www.youtube.com/watch?v=YxobPCah7KA to understand how to view and understand your bill better.

If you still have any queries, please raise a ticket via the support section on the SIKKA App or call us at 85744 12345.

As part of our commitment to deliver a customer friendly approach, in the event that we are unable to continue our association due to technical limitations, we will honour your request for a refund of the term payment you had done (calculated on Pro-Rata basis – Bill will be generated up till the date and time you have used the data before confirming the disconnection).

• Our team will close the installation order as "unsuccessful."
• A refund ticket will be automatically raised under your SIKKA account.
• Our team will then reach out to you for your bank details to process the NEFT remittance.
• Upon submission of your bank details, we will take approximately 05 to 07 working days to complete the remittance to your bank account.

Our endeavour will be to always connect our prospective customers on time. However, there are instances where we are unable to connect you due to unavoidable and technical limitations which force us to cancel an application. In such an event, SIKKA takes full responsibility to ensure a refund of the initial amount paid by the customer.

• Our team will close the installation order as "unsuccessful."
• A refund ticket will be automatically raised under your SIKKA account.
• Our team will then reach out to you for your bank details to process the NEFT remittance.
• Upon submission of your bank details, we will take approximately 05 to 07 working days to complete the remittance to your bank account.
• Click here to raise a ticket for payment refund.

Your online payment will normally get posted immediately, subject to approval from your bank. However, there could be instances of delay in response from the payment gateway. In such situations, the payment could go either way (back to your bank account or to your SIKKA account) and this may take up to 24 hours.

We request you to allow 24 Hrs to know the status of your payment. Please check your bank statement/credit card statement for the status of the transaction before making another payment.

If the payment does no reflect post 24 Hrs, please raise a ticket via the support section on the SIKKA App or call us at 85744 12345.

Please click here to submit your request.

To de-register from Standing instructions, you will need to request with the call-center. The team will do the needful for you and revert on the status update as well.

You can view your payment details on the SIKKA selfcare portal or SIKKA FIBERNET app.

Go to My Account->Payment History in the selfcare portal or

Bill Details->Payment History in the SIKKA FIBERNET app to view your payment details.

SIKKA has tied up with HDFC to provide a hassle-free payment method. All SIKKA customers will now have the benefit of making payments from their bank account directly.

This payment method can be utilized from any recognized bank in India.

• Log into your netbanking account and add beneficiary by including your account number with the prefix applicable for your city.

• Please use a Prefix code from below based on your city.

  
  

• Example, For a Bangalore customer: ACTBLR102111111111

• Use HDFC0001268 as IFSC Code while adding the beneficiary.

• Once the beneficiary is activated, you can transfer the amount you want to pay.

• You can choose options between IMPS/ NEFT/ RTGS to make the payment.

• Once the payment is done, it will showcase the same on your account as well as you will receive an SMS about the payment update.