Phone:
Will I be able to use the same login credentials to log into my account?
Yes, your login credentials would remain the same as what they were earlier.
What is the user registration process for Aha?
Register with your mobile number and enter the OTP sent to your mobile number.
How do I subscribe to the Aha offer?
In order to subscribe to the Aha offer, you would need to go to this link: /aha On this link, you would be required to enter and verify your SIKKA account number and follow the steps on the page in order to successfully subscribe to Aha.
What are the refund policies on Hungama subscription?
The bill for the month that the service is disconnected will be prorated based on the number of days used.
How much does the SonyLIV subscription cost?
SonyLIV subscription is just Rs 699 for 6 months and Rs. 999 for 12 months.
Log in with your Number.
Click on App banner Claim SonyLIV Subscription.
Next, click on Activate Now to get SonyLIV.
Now enter your mobile number and get a password for the SonyLIV app.ening and then click on activate button under the SonyLIV Subscription
What are the benefits of Zee5 Premium?
Zee5's 'Premium' membership comprises all Zee5 originals and exclusives, blockbuster movies, ALT Balaji shows, Zindagi TV shows, Kids, Live TV, and TV shows before the telecast.
Can I use the app without creating an account? If yes, then what content is available on Aha?
You cannot watch the content without creating an account - you can only explore the content available on the platform.
I’m unable to buy the Aha subscription. What should I do?
If you are unable to purchase an Aha membership, please reach out to our customer care team by dropping us an email at care@sikkanet.com.
Can I use Hungama on all my devices?
You may use Hungama on the devices below -
PC/Laptop
Android mobile & tablets
iOS Mobile & Tablets
Android TV
Streaming Devices like SIKKA Stream TV
Why do I need this subscription? What will I get with this subscription?
SonyLIV titles include original TV shows and movies such as Scam 1992, Sony and SAB TV shows at TV time, exclusive blockbuster movies, Hollywood TV shows, and a wide range of sports content ranging from TEN Sports live TV to packaged telecasts of WWE, UFC, the UEFA Champions League and other sporting events
How to use Zee5 Premium?
Open SIKKA Fibernet App on your Mobile.
Click on App banner Claim Zee5 Subscription.
Next, click on Activate Now to get free Zee5 Premium.
Now enter your mobile number and get a password for the Zee5 app.
What content is available on Aha?
Aha is an entertainment app with a specially curated catalogue of Telugu-only content. It is packed with the latest and classic movies, short films, original web series and movies unique to the platform. Enjoy the experience of watching them anywhere, anytime with unlimited access once you subscribe to the platform.
I have additional questions related to the Aha subscription, or I need help with the subscription. Who do I get in touch with?
In case you need any assistance regarding the Aha offer or your membership, please reach out to our customer care team by dropping us an email at care@sikkanet.com.
Do I need an internet enabled device to use Hungama services?
Yes, Hungama services are only available on internet enabled devices
How do I renew my SonyLIV subscription? Is it auto-renewal?
The monthly subscription is auto renewed each month.
The 6M and 12M subscription is not renewed automatically at the end of the subscription tenure.
What is the user registration process for Zee5 Premium?
How can I subscribe for Aha?
You should be an existing SIKKA broadband subscriber to purchase the Aha premium subscription
What is the process to install Aha app?
Click on playstore/appstore to download and install the Aha mobile app/android Tv app.
Download the Aha app.
Register yourself by using the "Sign up"/Login with GOOGLE/FACEBOOK options.
How can I use Hungama on my preferred device?
Go to the app store on your device and search for Hungama
Download and install Hungama app
Register and login with your mobile number and OTP
Start enjoying the content
How do I opt out of auto-renewal of SonyLIV subscription?
For monthly subsciptions , to opt out of auto-renewal, deactivate the subscription at any point of time by calling our customer care numbers - +91-97219 12345 or +91- 85744 12345, or dropping us an email at care@sikkanet.com.
For 6M and 12M subscriptions, your plan cannot be cancelled at any point during the tenure. It would automatically expire at the end of your subscription tenure.
Can I use the Zee5 app without creating an account? If yes, then what content is available?
How much does the Aha subscription cost?
Aha subscription is just Rs 349 for SIKKA customers.
What are the benefits of Hungama?
Get access to 5000+ Hollywood, Bollywood & Regional Movies and Access to 10 Million+ Songs & Music Videos in 13 Languages.
How can I use the Hungama for free?
Click on App banner Claim Hungama Subscription.
Next, click on Activate Now to get Hungama offer.
Now enter your mobile number and get a password for the Hungama app.
How can I cancel my SonyLIV subscription?
For monthly subsciptions , to opt out of auto-renewal, deactivate the subscription at any point of time by calling our customer care numbers - +91-85744 12345 or +91-97219 12345, or dropping us an email at care@sikkanet.com.
The subscription will deactivate the following day and the bill for that month would be prorated.
What content is available on Zee5 Premium?
Zee5 has content across 12 different languages providing unlimited entertainment to its audience. One year of Zee5 Premium subscription gives you access to 4500 plus movies, 100 plus original series, Live TV, Before TV shows and Kids content, all of which you can also enjoy on your Smart TV
Why do I need an Aha subscription? What will I get with this subscription?
How to use Hungama?
Now enter your mobile number and get a password for the Hungama app. Then click on activate button under the Hungama Subscription
What Are Renting Movies on Hungama?
The Rent feature is available for certain movies. Renting a movie allows a user to watch that movie multiple times for INR 60 or INR 120 for 2 days. But movies available for rent are not included in the subscription plans.
For Eg Joker can be rented for INR 120 for 2 days and will not be included in subscription plans
What are the refund policies of SonyLIV subscription?
In case of monthly subscriptions, the bill for the month that the service is disconnected will be prorated based on the number of days used. In case of 6-month or 12-month subscription, refunds are not available and the subscription will end at the expiry of the subscription term.
How can I subscribe for Zee5 Premium?
You should be an existing SIKKA broadband subscriber to purchase the Zee5 Premium premium subscription
How do I renew my Aha subscription? Is it auto-renewal?
Yes, the subscription is auto renewed each month.
What is the user registration process for Hungama?
Is all the entertainment content (Music Tracks, Music Videos & Movies) on Hungama.com available for download?
Yes, you can purchase and download all the entertainment content (Music Tracks & Videos. Movies/TV shows can be downloaded on Hungama App) that are listed on the Hungama.com site under any of the given payment plans.
Do I need an internet enabled device to use SonyLIV services?
Yes, SonyLIV services are only available on internet enabled devices
How do I opt out of auto-renewal of Aha subscription?
To opt out of auto-renewal, deactivate the subscription at any point of time by calling our customer care numbers - +91-85744 12345 or +91-97219 12345, or dropping us an email at care@sikkanet.com.
Can I use the app without creating an account? If yes, then what content is available on Hungama?
What is the criteria to subscribe to the Hungama offer?
The Hungama offer is available to all SIKKA customers.
How can I use SonyLIV on my preferred device?
Go to the app store on your device and search for SonyLIV
Download and install SonyLIV app
Why do I need this subscription? What will I get with Zee5 subscription?
How can I cancel my Aha subscription?
What content is available on Hungama?
Hungama.com has all your fill of entertainment. Just browse through our massive library of more than 10 million + content pieces of Music, 5000+ movies & 1500+ hours of TV across English, Hindi, Tamil, Telugu, Punjabi, Bengali and other languages. Just take your pick from the best of Indian entertainment and much more.
How do I subscribe to the Hungama offer?
In order to subscribe to the Hungama offer, you would need to go to this link: /hungama. On this link, you would be required to enter and verify your SIKKA account number and follow the steps on the page in order to successfully subscribe to Hungama.
What is the criteria to subscribe to the SonyLIV offer?
The SonyLIV offer is available to all SIKKA customers.
How do I renew my Zee5 subscription? Is it auto-renewal?
The annual subscription is not renewed automatically at the end of the subscription tenure.
What are the Aha cancellation policies?
You can refer to the cancellation policies here T&Cs URL.
How can I subscribe to Hungama?
You should be an existing SIKKA broadband subscriber to purchase the Hungama premium subscription
I’m unable to buy the Hungama subscription. What should I do?
If you are unable to purchase a Hungama membership, please reach out to our customer care team by dropping us an email at care@sikkanet.com.
How do I subscribe to the SonyLIV offer?
In order to subscribe to the SonyLIV offer, you would need to go to this link: /sonyliv. On this link, you would be required to enter and verify your SIKKA account number and follow the steps on the page in order to successfully subscribe to SonyLIV.
How do I opt out of auto-renewal of the Zee5 subscription?
How much does the Hungama subscription cost?
Hungama subscription is just Rs 149, available to SIKKA users at 99/month.
I have additional questions related to the Hungama subscription, or I need help with the subscription. Who do I get in touch with?
In case you need any assistance regarding the Hungama offer or your membership, please reach out to our customer care team by dropping us an email at care@sikkanet.com.
I’m unable to buy the SonyLIV subscription. What should I do?
If you are unable to purchase a SonyLIV membership, please reach out to our customer care team by dropping us an email at care@sikkanet.com.
How can I cancel my Zee5 subscription?
For annual subscriptions, your plan cannot be cancelled at any point during the tenure. It would automatically expire at the end of your subscription tenure.
Can I use Aha on all my devices?
You may use Aha on the devices below -
Why do I need Hungama subscription? What will I get with this subscription?
With Unlimited Movies & Videos, you get access to:
5000+ Hollywood, Bollywood & Regional movies
HD Quality Movies
500+ Short Films
Unlimited movies from Subscription catalogue
Ad-Free & Unlimited Downloads on Hungama App
How to get SonyLIV?
I have additional questions related to the SonyLIV subscription, or I need help with the subscription. Who do I get in touch with?
In case you need any assistance regarding the SonyLIV offer or your membership, please reach out to our customer care team by dropping us an email at care@sikkanet.com.
What are the refund policies of Zee5 subscription?
Do I need an internet enabled device to use Zee5 Premium services?
Yes, Zee5 Premium services are only available on internet enabled devices
Do I need an internet enabled device to use Aha services?
Yes, Aha services are only available on internet enabled devices
How do I renew my Hungama subscription? Is it auto-renewal?
What is the user registration process for SonyLIV?
What is the criteria to subscribe to the Zee5 Premium offer?
The Zee5 Premium offer is available to all SIKKA customers.
How can I use Zee5 Premium on my preferred device?
Go to the app store on your device and search for Zee5 Premium
Download and install Zee5 Premium app
How can I use Aha on my preferred device?
Go to the app store on your device and search for Aha
Download and install Aha app
How do I opt out of auto-renewal for Hungama subscription?
Can I use the app without creating an account? If yes, then what content is available?
How do I subscribe to the Zee5 Premium offer?
In order to subscribe to the Zee5 Premium offer, you would need to go to this link: /zee5. On this link, you would be required to enter and verify your SIKKA account number and follow the steps on the page in order to successfully subscribe to Zee5 Premium.
How many devices can use Zee5 premium?
3 devices. If you have an active Premium subscription, you can watch on 3 devices at the same time.
What are the benefits of Aha?
How can I use the Aha for free?
Click on App banner Claim Aha Subscription.
Next, click on Activate Now to get Aha for a ₹50 discount.
Now enter your mobile number and get a password for the Aha app.
How can I cancel my Hungama subscription?
What content is available on SonyLIV?
I’m unable to buy the Zee5 Premium subscription. What should I do?
If you are unable to purchase a Zee5 Premium membership, please reach out to our customer care team by dropping us an email at care@sikkanet.com.
How will I pay for my subscription from now on?
Once your subscription for Netflix through SIKKA expires in April, you would need to pay for your subscription directly on Netflix’s payment page on their website.
How to get Aha?
Next, click on activate now to get Aha for discount of ₹50
Now enter your mobile number and get a password for the app and then click on activate button under the Aha Subscription
What is the criteria to subscribe to the Aha offer?
The Aha offer is available to all SIKKA customers.
What are the cancellation policies on Hungama subscription?
How can I subscribe to SonyLIV?
You should be an existing SIKKA broadband subscriber to purchase the SonyLIV premium subscription
I have additional questions related to the Zee5 Premium subscription, or I need help with the subscription. Who do I get in touch with?
In case you need any assistance regarding the Zee5 Premium offer or your membership, please reach out to our customer care team by dropping us an email at care@sikkanet.com.
What are the refund policies on Aha subscription?
Once you have subscribed to Aha, any request for disconnection will only take effect after completion of period of subscription. No refund will be passed to customers who want to deactivate their Aha subscription before completion of subscription period.
How much does the Zee5 Premium subscription cost?
Zee5 Premium Subscription is priced Rs 99 Per month inclusive of taxes.
I signed up for a package that includes Netflix. How do I link an existing Netflix account or create a new Netflix account to link to my package?
Once you've signed up for a package that includes Netflix, you will receive an email with an activation link. Click the link to be redirected to Netflix to either create a new account to be linked, or to link an existing account.
I'm already paying for a Netflix account. Can I link my existing Netflix account to my package?
Yes, you can easily link your existing Netflix account. Following the prompts that appear on screen post clicking the activation link an account, simply enter your existing Netflix credentials to link your existing Netflix account to your package. Once completed, you will no longer be billed on your previous method of payment.
NOTE: If you previously paid through Apple and have linked your account to a partner package, you must also cancel your subscription through Apple. If you do not, you may continue to be charged by Apple.
I signed up for a package that includes Netflix. Will my existing Netflix account automatically transfer to my package?
No, you must complete the activation process as detailed above to link a Netflix account to your package. If you do not, Netflix has no way of associating a Netflix account with your package. If you have an existing Netflix account and sign up for a package that includes a Netflix membership, you will continue to be charged separately for your Netflix account until you complete activation.
How do I change my Netflix plan?
You can change your Netflix plan at any time by signing in to Netflix.com and visiting your Netflix Account page. Then select Change Plan to view and select available Netflix plans. You can also change your plan through SIKKA .
If you upgrade to a plan higher than the one included in your package, you will receive a bill from SIKKA for the amount equivalent to the difference from the included package. This bill needs to be paid off immediately to avoid any disconnection. All plan changes are immediate.
What will happen to my Netflix account if I cancel, pause, or change my package?
If you cancel your bundle account or switch to a plan that does not have Netflix, you will lose the benefit of enjoying Netflix at No additional cost. For your Netflix account, one of two things will happen:
I accidentally linked the wrong Netflix account to my package. What should I do?
If you accidentally connect the wrong account to your package, please contact Netflix customer service and provide the email address for the Netflix account that is incorrectly linked.
I have a Netflix account, but I can't sign in to link my account to my package.
If you know the email address you used to sign up for Netflix, visit netflix.com/LoginHelp to reset your password.
If you don't know the email address you used to sign up for Netflix, or believe you may have mistyped it, check to see if you are signed into Netflix on the device you used to sign up. If so, you can locate and update your account information.
If you need additional support, contact Netflix customer service.
I linked an account to my package but I can't remember my email address to sign in on other devices.
Where can I watch Netflix?
Netflix is available on many internet-connected devices, such as set-top boxes, smart TVs, computers, gaming consoles, smartphones, and tablets. For a full list, visit devices.netflix.com.
Can I watch Netflix on more than one device?
You can watch Netflix on as many different compatible devices as you want. The package bundled is Netflix Basic and you can stream on any 1 device at a time.
When will my favorite TV show or movie be available on Netflix?
Netflix works with content providers, distributors, producers, and creators to acquire licensing for movies and TV shows to stream on our service. If Netflix does not have content available to stream, it can be for a variety of reasons, such as that the streaming rights may not be available to purchase or may be held exclusively by another company.
Though there is no set schedule for acquiring new content, Netflix is constantly adding new titles for members to enjoy.
How can I contact Netflix customer support?
Visit help.netflix.com for assistance and contact options.
What is YuppTV Scope?
YuppTV Scope is a streaming video content aggregation and curation platform that helps discover and watch content from across multiple OTT apps, using a single subscription.
What are the benefits of YuppTV Scope?
Benefits and features of YuppTV Scope are –
How can I become a customer of YuppTV Scope?
How to use YuppTV Scope?
What is the user registration process for YuppTV Scope?
Register with mobile number and OTP
Is registration available on all devices for YuppTV Scope?
YuppTV Scope registration and login services are available on all devices
Can I use the app without creating an account for YuppTV Scope? If yes, then what content is available?
Without creating an account, you cannot watch the content, you can only explore the content available on the platform.
What sections/features are available on the app for YuppTV Scope?
Can I watch content on multiple devices simultaneously for YuppTV Scope?
Yes, you can watch content on multiple devices simultaneously.
Do I have to install any additional apps to use YuppTV Scope?
In order to watch content powered by partners, you need to install the partner apps.
What is the process to user partner app content for YuppTV Scope?
What content is available on YuppTV Scope?
You can watch 300+ Live TV channels, 5000+ Movies & 1000+ TV Shows, all aggregated from multiple OTT partner apps.
What content is available for free users and subscribed users?
How can I subscribe to YuppTV Scope?
You should be an existing SIKKA broadband subscriber to purchase a YuppTV Scope premium subscription.
How much does YuppTV Scope subscription cost?
The YuppTV Scope Subscription costs INR 250 + GST for access to Disney+ Hotstar, Zee5, SonyLIV, Sun NXT and YuppTV.
You get access to multiple premium OTT apps like Disney+ Hotstar, Zee5, SonyLIV, Sun NXT and YuppTV.
How do I renew my subscription? Is it auto-renewal?
Yes, the subscription will get auto-renewed at the end of each month
How do I opt-out of auto-renewal?
To opt out of auto-renewal, deactivate the subscription at any point of time by calling the customer care team.
What are the supported devices where I can use YuppTV Scope?
The device supported by YuppTV Scope is
How can I use YuppTV Scope on my preferred device?
What is the minimum required internet speed to watch content?
There is no minimum speed required, but you will have a better-quality streaming experience if your speed is more than 2Mbps.
Can I cast videos from YuppTV Scope app to my Smart TV?
Yes, YuppTV Scope supports casting feature.
How many devices can I watch the content on Sunnxt?
With the premium plan, you can watch the content on 4 devices simultaneously.
What if the user already has an active subscription to Sunnxt?
If user already has an active Sunnxt subscription from another source, we’ll still activate Sunnxt subscription via scope and the best plan among the two will be given preference to the user.
How can I cancel my Sunnxt subscription?
You can choose to deactivate the subscription at any point of time by logging in to the SIKKA self-care portal which will cancel auto-renewal, but the subscription will be cancelled only after the end of the active month.
What is the quality of the stream we can watch?
You will have a better-quality streaming experience if your speed is more than 2Mbps. Higher quality videos use more bandwidth than videos of lower quality. You can manage bandwidth usage by changing the video quality settings to Low or Medium
How do I login to Sunnxt app via Scope Video?
After successfully logging into YuppTV scope app using mobile number and OTP verification, click on any sunnxt content on scope, you will be deep linked into sunnxt app and logged in automatically via SSO. Watch content.
What devices does Sunnxt app support?
Different Devices supported are:
iPhone & iPad Android Mobile & Tablet Computers, laptops, and desktops Apple TV Amazon Fire TV Stick - Version 5.0 and above Android TV - Version 5.0 and above Samsung Smart TV - 2017 Model and above & Tizen 2.3 and above Roku LG –WebOS
Browsers: Google Chrome - Version 64 bits and above Safari - Version MAC 64 Bits and above Mozilla Firefox - Version 49 and above) Opera - Version Opera 35 and above Edge Browser - All versions
How can I change or reset my password in Sunnxt?
if the login method is a mobile number, you can reset your password through the reset password option during the login process or through Edit Profile option. Use the OTP received in your registered mobile number to reset the password.
What devices do SonyLIV app support?
What if the user already has an active subscription to SonyLIV?
If user already has an active Sony LIV subscription from another source, user can activate the subscription via scope once his existing subscription from another source ends. Once the current subscription ends, user can go to Settings > content partners > Activate
How can I cancel my Sony LIV subscription?
How do I login to Zee5 app via Scope Video?
After successfully logging into YuppTV scope app using mobile number and OTP verification, click on any Zee5 content on scope, you will be deep linked into sunnxt app and logged in automatically via SSO. Watch content.
What if the user already has an active subscription to Zee5?
If the user already has an active Zee5 subscription from another source, we’ll still activate Zee5 subscription via scope if it’s the same plan. If it’s a different plan, user can activate the subscription from scope app once his existing subscription ends.
How many devices can I watch the content on Zee5?
With the premium plan, you can watch the content on 2 devices simultaneously.
How many devices can I watch the content on Hotstar?
You can watch Hotstar on two devices simultaneously.
What if the user already has an active subscription to Hotstar?
If the user already has an active subscription from another source, we’ll still activate Hotstar subscription via scope and the best plan among the two will be given preference to the user.
How can I cancel my Hotstar subscription?
Mi TV Sign-in Flow
Android TV, Amazon Firestick, Android STB (Set-Top-Box)
LG sign in flow